Curriculum Vitae

Customer Success and Technical Support specialist with 8+ years' experience supporting SaaS platforms, delivering client training, and building strong customer relationships across complex service environments.

Skilled in diagnosing technical issues and providing clear guidance to help organisations maximise product value. Confident trainer with experience creating documentation, leading onboarding, and supporting customers through system integrations and regulatory changes.

Technically adept with Salesforce, SQL, structured data formats, and digital learning tools, with a strong ability to learn new technologies quickly.